Return And Exchanges – brantick-pk.preview-domain.com

Returns and Exchanges Policy

At Brantick, we strive to provide you with high-quality products that meet your expectations. However, we understand that sometimes you may need to return or exchange an item. Below is our comprehensive returns and exchanges policy to ensure a smooth process.

Eligibility for Returns and Exchanges

Time Frame: Items must be returned within 30 days of the delivery date.
Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Proof of Purchase: A valid receipt or proof of purchase is required to process any return or exchange.

Non-Returnable Items

Personalized or custom-made items
Items marked as final sale
Gift cards

How to Initiate a Return or Exchange

Contact Us: Please reach out to our customer service team at [email/contact form link] to initiate a return or exchange. Provide your order number and details of the product you wish to return or exchange.
Approval: Once your return or exchange request is approved, we will provide you with a return authorization number and detailed instructions on how to send the item back to us.
Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as when items show signs of use or are missing parts not due to our error.

Exchanges

Availability: Exchanges are subject to product availability. If the item is not available, you will be given the option for a refund or to choose a different product of equal value.
Processing Time: Once the item you wish to exchange is received and inspected, we will process your exchange and ship the new item within 5-7 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at https://brantick.pk/beacome-a-seller/ We will arrange for a replacement or refund, including covering any return shipping costs.

Returns and Exchanges Policy

Eligibility for Returns and Exchanges

Non-Returnable Items

How to Initiate a Return or Exchange

Refunds

Exchanges

Damaged or Defective Items

Categories

Support

Company

join our whatsapp community for daily updates